Nickson Travel

Last Updated: May 2026

1. Introduction

Nickson Travel is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our services, contact us, or visit our website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or providing your personal information, you agree to the practices described in this policy.

2. Who We Are

Nickson Travel acts as the Data Controller for the personal data you provide to us.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: annika@nicksontravel.co.uk

Phone: +44 7736 308877

3. Personal Data We May Collect

When you use our services, we may collect the following types of personal information:

Personal Identification Information

• Name
• Date of birth
• Postal address
• Email address
• Phone number

Travel Information

• Passport details
• Travel preferences
• Special requirements
• Visa information
• Emergency contact information

Payment Information

When you make a booking or payment, we may collect necessary payment information. Payment details are normally processed securely through our payment providers.

Sensitive Information

In some cases, we may need to collect sensitive information, such as:

• Medical conditions
• Disabilities
• Dietary requirements

This information is only collected where necessary to fulfil your travel booking or requirements.

4. How We Collect Your Data

We may collect your data when:

• You contact us by phone, email, social media or online forms
• You request a travel quote
• You book travel services
• You sign up for marketing updates
• You communicate with us regarding your travel arrangements
• You use our website

5. How We Use Your Personal Data

We use your personal data to:

• Arrange and manage travel bookings
• Communicate with you about enquiries and bookings
• Provide travel itineraries and documentation
• Process payments and refunds
• Provide customer support
• Improve our services and website
• Send marketing communications (only where permitted)

6. Sharing Your Personal Data

In order to provide travel services, we may share your personal data with trusted third parties where necessary.

These may include:

Travel Suppliers

Airlines, hotels, tour operators, insurance providers and other travel service providers necessary to fulfil your booking.

Financial Protection Providers

We may share necessary information with Protected Trust Services Ltd (PTS) in order to provide financial protection for your travel booking and to process payments through trust account arrangements where required.

Travel Software Providers

We may use trusted travel industry software platforms to manage customer information, travel itineraries and documentation. This may include Travefy, which may securely store and process personal information on our behalf.

Service Providers

We may also use trusted third parties to support our business operations, such as:

• Payment processors
• IT service providers
• Website hosting providers
• Marketing platforms

These providers are only given the information necessary to perform their services and must process it securely.

7. International Data Transfers

Some travel suppliers or service providers may be located outside the United Kingdom or European Economic Area (EEA).

Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR to protect your data.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

However, please note that transmission of data via the internet cannot be guaranteed to be completely secure.

9. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Managing bookings
• Legal, financial and accounting requirements
• Regulatory compliance

When data is no longer required, it will be securely deleted or anonymised.

10. Marketing Communications

We may occasionally send you information about travel offers, promotions or services that may interest you.

You will only receive marketing communications if:

• You have given consent; or
• You have previously engaged with our services, where permitted by law.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in emails.

11. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may collect information such as:

• IP address
• Browser type
• Pages visited
• Time spent on pages

You can control cookie settings through your web browser.

12. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Right to access – request a copy of your personal data
• Right to rectification – correct inaccurate information
• Right to erasure – request deletion of your data in certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent for marketing

To exercise any of these rights, please contact us.

13. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint

14. Third-Party Websites

Our website or communications may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or best practices.

The latest version will always be available on our website.